Moira Connect Terms of Service

1. The agreement and contracting party

The agreement is between Moira Solutions B.V., trading as Moira Connect (Moira, we, us), and the legal entity or individual accepting these Terms (Customer, you). A person accepting on behalf of an organisation confirms that they have authority to bind that organisation.

These Terms, the applicable Order Form, the Data Processing Addendum where applicable, the Subprocessor List, and any documented product-specific terms form the agreement. A purchase order does not change the agreement unless Moira agrees in writing.

2. Service access and Customer responsibilities

Moira provides a hosted connection and operational-control service. The Customer is responsible for its workspace administrators, users, projects, API keys, connected accounts, Customer Data, and the accuracy of instructions given through the service.

Customer must keep credentials confidential, use least-privilege roles and scoped keys, promptly revoke access that is no longer required, and notify Moira without undue delay if it reasonably suspects unauthorised use of the service or an account.

• Use the service only for Customer's internal business purposes and only in the environments and limits purchased or otherwise made available.
• Obtain all permissions, notices, and lawful bases needed for Customer Data and each connected account.
• Ensure that its users comply with these Terms and remain accountable for their actions in its workspace.

3. Provider platforms and availability

A provider platform remains independent of Moira. Customer must comply with the provider's terms, programme requirements, account restrictions, consent flows, rate limits, and policies. Moira does not grant a provider entitlement, account, or approval that the provider has not granted.

The public provider catalogue describes current registry states. A provider's listed capability, preview state, or technical pathway is not a promise of availability for every Customer, project, account, geography, or use case.

• Do not bypass provider restrictions, automate prohibited activity, impersonate another person, or use provider access outside the permissions granted to Customer.
• Do not represent that a provider endorses Moira or Customer unless that provider has expressly authorised the statement.

4. Acceptable use

Customer may not use the service to send or facilitate unlawful, deceptive, abusive, harassing, discriminatory, infringing, or unsolicited communications; to collect data without authority; to introduce malware; to probe or interfere with systems; or to circumvent a technical, contractual, security, or usage restriction.

Customer may not reverse engineer the service except where mandatory law permits it, resell the service except as agreed in writing, remove proprietary notices, use the service to build a competing connection service, or permit access to anyone prohibited by applicable sanctions or export-control laws.

5. Plans, fees, taxes, and usage

Plan, price, interval, included usage, currency, and applicable limits are presented in the server-owned checkout, billing portal, or Order Form. Usage-based charges and overages, if enabled for a plan, are determined from the applicable metering and billing records rather than a redirect or browser confirmation.

Fees are exclusive of taxes unless stated otherwise. Customer is responsible for applicable sales, use, value-added, withholding, and similar taxes, except taxes based on Moira's net income. Customer must provide accurate billing and tax information.

6. Trials, previews, and changes

Trials, previews, beta features, and provider pathways marked as foundation-only or planned are offered as available and may be modified, restricted, suspended, or withdrawn. They may have reduced functionality, capacity, support, or recovery commitments.

Moira may change the service to maintain security, comply with law or provider requirements, prevent abuse, or improve the product. Moira will not materially reduce a paid service during an active paid term except where necessary for those reasons or as agreed in the applicable Order Form.

7. Intellectual property and feedback

Moira and its licensors retain all rights in the service, documentation, software, visual assets, and associated intellectual property. Subject to payment and compliance with the agreement, Moira grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to use the service during the applicable term.

Customer retains its rights in Customer Data. If Customer gives feedback, Moira may use it without restriction or obligation, provided that it does not identify Customer as the source without permission.

8. Confidentiality, privacy, and security

Each party may use the other party's Confidential Information only to perform or receive the service and must protect it using reasonable care. Confidential Information does not include information that is publicly available through no breach, independently developed, rightfully received without duty, or required to be disclosed by law after lawful notice where permitted.

For Customer Data processed by Moira on Customer's documented instructions, the Data Processing Addendum applies. The Privacy Notice explains processing for the public site, account administration, billing, and Moira's own service operations. Security controls are documented through the service and applicable contractual materials; Customer remains responsible for its configuration and use.

9. Suspension, termination, export, and deletion

Moira may suspend access or a connection when reasonably necessary to protect the service, Customer, a provider, or others; to address suspected abuse, non-payment, security risk, or legal non-compliance; or where a provider requires it. Moira will limit a suspension to the scope and duration reasonably necessary where practicable.

Either party may terminate for material breach not cured within 30 days after written notice, unless the breach is incapable of cure or immediate suspension or termination is reasonably necessary. On termination, access ends and Customer should export information using available controls before the retention and deletion process applies. Irreversible workspace erasure remains subject to the service's documented mandatory delay and legal-retention exceptions.

10. Disclaimers, liability, and indemnity

Except as expressly agreed in an Order Form, the service is provided on an as-available basis. Moira does not warrant uninterrupted or error-free operation, compatibility with every provider, or a particular business result. Provider actions, outages, account restrictions, policy decisions, and content are outside Moira's control.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, goodwill, or data. Any liability cap, service credit, indemnity, or additional warranty must be stated in the applicable Order Form or mutually executed agreement. Nothing excludes liability that cannot lawfully be excluded or limited.

11. Governing law, notices, and contact

The agreement and non-contractual obligations are governed by the laws of the Netherlands, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of Amsterdam have exclusive jurisdiction, subject to mandatory law.

Operational notices may be sent through the service or to the account email. Legal notices for Moira should be sent to [email protected]; where post is required by law or agreement, the notice address stated in the applicable Order Form or invoice controls. Questions about these Terms can also be sent to that address.