Multi-channel sending
Start supported conversations from the customer record.
Use case · CRM publishers
Boost Your Users’ Outreach Success with Multi-Channel Communication
Give CRM users one place to connect accounts, contact prospects, manage replies, and schedule the next step.
Project-scoped connection pathContactChannelStageOwner
SLSarah Laurent linkedinQualifiedMia
MKMichael Kim EmailFollow-upNoah
ACAmma Chen whatsappMeetingLina
Illustrative CRM workspace; the supplied CRM and Outreach references share this composition.
Advanced CRM features
Help Your Users Work Smarter with Advanced Features
Move outreach, response management, scheduling, and account operations into the CRM surface your customers already use.
Central response management
Keep replies, ownership, and follow-up state together.
Calendar conversion
Turn interest into a confirmed meeting without a context switch.
One interface, every channel
Send LinkedIn, Email, and WhatsApp Directly from Your Platform
Let users move from prospect context to a real conversation without switching tools. One product surface can expose the connected channel, message history, delivery state, and the next action.
- Build and coordinate conversations across supported channels
- Keep the connected account visible before a user sends
- Bring delivery and reply state back into the customer record
SL
Sarah LaurentProduct Engineering · Amsterdam
92% match LinkedIn Email WhatsApp
Shared response workspace
Centralizing and Managing Responses
Collect replies in one structured inbox so teams can prioritize active opportunities, keep the full conversation history, and continue from the channel where the prospect answered.
- One inbox for multi-channel replies
- Conversation context beside the prospect
- Visible unread and ownership state
Sarah Laurent
NowYes, I’d be happy to find a time.
Michael Kim
2hThanks for the context — let’s continue.
Amma Chen
3hThanks for the context — let’s continue.
Scheduling built in
Integrated Calendar Sync to Convert Prospects Faster
Move from an interested reply to a meeting while the context is fresh. Show availability, create the event, and keep the booking result attached to the conversation.
- Coordinate Google and Microsoft calendars
- Propose available meeting windows
- Return booking state to the workflow
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Account operations
Manage Multi-Account Access Seamlessly
Give each user a clear view of connected accounts and operational status. Project boundaries, provider identity, and recovery state stay visible before an outreach workflow runs.
- Separate customer accounts by project
- Show connection health and required action
- Keep credentials outside the browser
Connected accounts 4 operational
Recruiting teamProject · Production Operational
Shared mailboxProject · Production Operational
Candidate careProject · Production Operational
Interview calendarProject · Production Operational
Automated outreach
Build Custom Outreach Sequences for Your Users
Create structured multi-channel sequences with delays, channel choices, and reply-aware stopping rules. Users can follow the whole campaign without losing sight of the person behind it.
- Combine LinkedIn, email, and WhatsApp steps
- Pause automatically when a prospect replies
- Keep sequence progress observable
Prospecting sequenceReply-aware workflow
Active- 1Connection requestImmediately
- 2Follow-up messageWait 2 days
- 3Email follow-upWait 3 days
- 4Meeting reminderWait 2 days
Your extension captures. Your API enriches.
Start Building in Minutes
Begin with a project-scoped connection, select the supported events and actions, then return the normalized result to the product experience your users already know.
- Create a project and scoped API key
- Connect an illustrative customer account
- Subscribe to delivery and reply events
const account = await moira.accounts.connect({ provider: "linkedin", projectId: "project_recruiting", scopes: ["messages:read"],});await moira.webhooks.verify(account.event);Unified operations
One dashboard for all your integrations
Manage connected LinkedIn, WhatsApp, Gmail, Outlook, and calendar accounts from one operational view with explicit health, ownership, and recovery state.
Explore the API 20 Operational0 Authentication required0 Paused
Connected accounts 4 operational
Recruiting teamProject · Production Operational
Shared mailboxProject · Production Operational
Candidate careProject · Production Operational
Interview calendarProject · Production Operational
One operating layer
A clear path from connected account to product outcome.
Use one project boundary for connection setup, supported actions, realtime evidence, and customer-controlled recovery.
Trust by design
Built-In Security and Compliance
Keep provider authorization outside the CRM with encrypted credentials, project isolation, and traceable customer-controlled access.
Project-scoped credentialsEncrypted connected-account tokensSigned eventsAuditable account actions
Frequently asked questions
FAQs
Practical answers for product teams planning a connected communication workflow.
How does a communication API improve CRM productivity?
Users work from one customer record while messages, replies, booking state, and account health return to the same workflow.
Can a CRM integrate more than one messaging or email provider?
Yes. The connected account remains explicit, and the maintained capability catalogue determines which actions are available.
How do I keep multi-account access separated?
Bind every connected account, API key, and webhook to its owning project and enforce that boundary server-side.
Quick start
Let’s integrate multi-channel CRM workflows in days.
Start with one customer conversation, verify the event path, and expand to sequences and scheduling.
Build now 20 Operational0 Authentication required0 Paused
Connected accounts 4 operational
Recruiting teamProject · Production Operational
Shared mailboxProject · Production Operational
Candidate careProject · Production Operational
Interview calendarProject · Production Operational