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Social conversation architecture

Make social conversation operations visible from first connection to recovery.

Design social account workflows around customer consent, event visibility, and a clear explanation of the policy state behind each action.

All providers

Professional network connection architecture

Set up Instagram with a clear product boundary.

Make account ownership, project context, health state, and recovery visible to the customer instead of burying the integration behind an opaque setup step.

Professional social account

Connect only the account and project that a customer selects, with account status kept beside the workflow.

Policy-aware activation

Use readiness signals to distinguish a completed connection from an action that remains limited or requires attention.

The product workflow

Explore the original Moira surfaces for the path from a customer-controlled connection to an observable workflow, with capability and recovery context alongside it.

1 of 3

Conversation routing

Route account context with every customer conversation

Keep a message or social interaction associated with the project and connected account that owns it.
  • Project-aware context
  • Readable account status
  • Traceable handoff to support
Moira ConnectIllustrative
InstagramContextEvents
01

Connected account context attached

02

Workflow event ready for review

03

Recovery state is visible

Connection control plane

Give the customer a real surface for operating Instagram.

Moira keeps connected-account health, project-scoped credentials, delivery evidence, and a safe recovery route together in the customer console.

Explore the product
Instagram Moira Connect control plane interface
Illustrative Moira Connect connected-account surface.

Use cases

Instagram product use cases

Use the provider as part of an ATS, CRM, or outreach workflow while retaining project and capability context at every step.

Your product Live context

MMaya ChenConnection context updated

DDaan BakkerHealth state needs review

AAmara SinghProject event observed

ATS publisher

Keep Instagram connection context beside candidates, account health, and recruiter-owned recovery actions.

Explore use case
Your product Live context

MMaya ChenConnection context updated

DDaan BakkerHealth state needs review

AAmara SinghProject event observed

CRM publisher

Put Instagram activity alongside the customer record so account teams can investigate the next safe action.

Explore use case
Your product Live context

MMaya ChenConnection context updated

DDaan BakkerHealth state needs review

AAmara SinghProject event observed

Outreach publisher

Make Instagram a visible, policy-aware stage in a controlled multi-step outreach workflow.

Explore use case

Developer integration

Make the Instagram event contract explicit before it drives an action.

Associate each signal with a project, account, provider state, and recovery path. The result is an operable integration rather than a disconnected API response.

Read developer documentation
connection-events.ts TypeScript
const event = await moira.events.verify({
  projectId, provider: "instagram",
  eventId: request.headers.get("x-moira-event-id"),
});

if (event.state === "attention_required") {
  await queueRecoveryReview(event);
}
Event evidence remains traceable to the project context.

Trust work in progress

Security and compliance status

These are current in-progress programs, not completed certifications, compliance guarantees, or a substitute for your own assessment.

SOC 2 Type II audit in progressControls and evidence are being prepared and assessed against the audit scope.
GDPR privacy program in progressPrivacy, data-processing, and customer transparency controls are being maintained as an active program.
ISO 27001 certification program in progressInformation-security management practices are being formalized for the intended certification scope.

Integration questions

Instagram integration FAQ

Answers describe product boundaries and operational recovery without making provider capability promises.

How does a Instagram connection begin?

A workspace member begins in the intended project context. Moira presents only the connection path and account state that the live provider registry and workspace policy permit.

Does this page guarantee a Instagram capability?

No. The page describes an integration architecture. Actual availability remains subject to configured provider paths, account state, entitlement, project policy, and provider terms at the time of use.

How does the customer recover a degraded connection?

The customer console is designed to present account health, the specific recovery route, and the relevant project context. Operators should follow that route rather than retrying a blind action.

How are events and delivery outcomes represented?

Moira keeps provider outcomes and event references available beside the workflow so a product can distinguish requested, observed, and attention-required states.

What data boundary applies to this provider?

Moira keeps social account state within the requested workspace and project. It does not promise access to data or actions that a connected account has not authorized.

How are webhooks and retries handled?

Event-oriented integrations should retain an identifier, delivery boundary, and retry context. Downstream systems should decide on recovery from evidence instead of replaying an uncertain operation.

What is Moira’s current security and privacy posture?

Moira is progressing through a SOC 2 Type II audit and an ISO 27001 certification program, while operating a GDPR-focused privacy program. These are in-progress initiatives, not completed certifications or a guarantee of suitability for a particular use case.

Where should an engineering team start?

Start by defining project scope, the customer-owned connection path, event contract, and recovery model. Then use the customer console and developer documentation to check live readiness.

Provider path

How the provider path stays operable

A useful integration does not stop at authorization. It makes the current boundary, account state, and recovery route legible inside your product.

Instagram workflowIllustrative
  1. Route account context with every customer conversation

    Keep a message or social interaction associated with the project and connected account that owns it.

  2. See provider events as operational evidence

    Move from an incoming provider signal to a normalized event record without concealing the originating account.

  3. Explain remediation before a customer gets stuck

    Surface the precise state that needs a reconnect, configuration review, or support follow-up.

Start with the right boundary

Connection modes

Professional social account

Connect only the account and project that a customer selects, with account status kept beside the workflow.

Policy-aware activation

Use readiness signals to distinguish a completed connection from an action that remains limited or requires attention.

Product workflows

From connection to an operable outcome

Conversation routing

Route account context with every customer conversation

Keep a message or social interaction associated with the project and connected account that owns it.
  • Project-aware context
  • Readable account status
  • Traceable handoff to support
Moira ConnectIllustrative
InstagramContextEvents
01

Connected account context attached

02

Workflow event ready for review

03

Recovery state is visible

Event visibility

See provider events as operational evidence

Move from an incoming provider signal to a normalized event record without concealing the originating account.
  • Event identity retained
  • Webhook delivery state
  • Actionable diagnostics
Moira ConnectIllustrative
Instagram event stream

Account state projected

evt_01

Event envelope received

evt_02

Delivery evidence recorded

evt_03

Account care

Explain remediation before a customer gets stuck

Surface the precise state that needs a reconnect, configuration review, or support follow-up.
  • Specific recovery action
  • No generic retry loop
  • Customer-visible progress
Moira ConnectIllustrative
Connection stateObserved
Project boundaryScoped
Recovery routeReady

Capability boundaries

Capability map

Every category communicates its readiness state in words, not colour alone.

Verified in registry

Account operations

  • Connection-health presentation
  • Project isolation
  • Support recovery context
Entitlement-gated

Social workflows

  • Account-scoped conversation routing
  • Provider policy signals
  • Customer-controlled actions
Verified in registry

Realtime evidence

  • Normalized events
  • Webhook delivery references
  • Audit-ready account state

Build with context

Developer resources

Keep connection state, event evidence, and security boundaries in the implementation path from the start.

Instagram connection architectureStart with project context, the hosted connection route, and an explicit account-health state.Event delivery and recoveryUse signed webhook delivery, event identifiers, retries, and account state to make failures actionable.Connection security boundaryKeep credentials, provider consent, API-key scope, and project isolation separate from browser-visible code.

Data-handling boundaryMoira keeps social account state within the requested workspace and project. It does not promise access to data or actions that a connected account has not authorized.

Architecture questions

Frequently asked questions

How does a Instagram connection start?

A workspace member initiates a connection in the intended project context. Moira presents only the authorization path and capability state that the control plane permits.

What happens when account category or provider policy changes?

The account health and capability state becomes visible in the customer console. A customer or operator can follow the specific reconnect, approval, or policy-recovery route instead of retrying a blind action.

Is availability guaranteed by this page?

No. This page explains the integration architecture. The live provider registry, workspace policy, and provider terms decide whether a connection or action is available at execution time.

Continue the architecture

Start with verified readiness

Check the provider path in your project context.

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